Refund policy

At Lure of the Horizon, we are committed to providing exceptional customer service. If you have any questions or concerns regarding your order, please contact us. 

RETURN POLICY

If you purchased a product from our website and wish to return it, you may request a refund within 30 days after your order has shipped. To receive a refund, the product must be returned to us in "new" condition - unused, unaltered, unworn, and containing all original items.

• We are unable to refund shipping charges related to the shipping option you requested at the time you placed your order. 
• You will be responsible for the shipping cost related to the returned item.  
• Discounted items are final and cannot be returned .

RETURN INSTRUCTIONS

To return a product, please email us at info@lureofthehorizon.com with your order number in the subject line. We will provide you with return instructions. Once we receive and inspect the new and unworn item, we will issue a full refund back to your payment method.  

REFUND TIMING

Once we receive your return, please allow up to 10 business days for the refund to be credited to your account. Your refund will be credited to the same card used to make the original purchase. We will send you an email when our team has processed your refund so that you know it's on the way. 

All items must be returned to us for examination before refunds are fulfilled. Items must be returned to us in "new" condition, unused, unaltered, unworn and containing all original items. Items not in “new” condition will not be refunded.